Privacy policy

Effective Date: July 1, 2023

This Privacy Policy, valid for Serenata Hostel Lda, describes how we collect and use information, which may include personal data that you provide in our accommodation.

Information collection

The types of personal information we collect include:

– Your name, email address, telephone number and address;
– Information about the guest’s stay, including arrival and departure dates, special requests made, notes on service preferences;
– Information you provide about your marketing preferences or through participation in surveys, contests or promotional offers;
– You can always choose which personal data (if any) you would like to provide us with.

Data we automatically collect

When using our website, we also automatically collect data, some of which may be personal data. For example, data such as language setting, IP address, location, device settings, device operating system, log information, usage time, requested URL, status report, user agent (browser version information), operating system, result (visitor or person booking), browsing history and types of data viewed.

Processing purpose

We use your personal data for the following purposes:

A. Reservations: We use your personal data to complete and manage your reservation online.

B. Customer service: We use your personal data to provide customer support.

C. Guest Reviews: We may use your contact details to invite you by email to write a review after your stay. By doing so, you can help other guests to choose the most suitable accommodation. If you send a comment, it may be published on our website/social media.

D. Marketing activities: we also use your data for marketing-related activities, as permitted by law. When we use your personal data for direct marketing purposes, such as commercial newsletters and marketing communications about new services and products or other offers that we think may interest you.

E. Other Communications: There may be other occasions when we contact you by email, post, telephone or text message, depending on the contact details you share with us. There could be several reasons for doing this, namely:

a – We may need to respond to and handle requests you place.
b – When you use our services, we may send you a questionnaire or invite you to comment on your experience on our social media or booking platforms. We believe that this additional service is useful for you and for us, as we can improve our accommodation based on your comments.

F. Statistics, Improvements and Research: We use personal data to carry out research and analysis. We may engage third parties to perform these on our behalf. We may share or disclose the results of such studies, including to third parties, anonymously and in aggregate. We use your personal data for analytical purposes, to improve our services, to improve the user experience and to improve the functionality and quality of our online travel services.

G. Security, Fraud Detection and Prevention: We use information, which may include personal data, to prevent fraud and other illegal or illicit activities. We also use this information to investigate and detect fraud. We may use personal data for risk assessment and security purposes, including user authentication. For these purposes, personal data may be shared with third parties, such as law enforcement authorities, as permitted by applicable law and external consultants.

H. Legal scope: In certain cases, we need to use the information provided, which may include personal data, to handle and resolve legal disputes or complaints, for legal investigations, or to execute agreements or to comply with legal requests from competent authorities, to the extent required by law.

If we use automated means to process personal data that produce legal effects or that significantly affect you, we will implement appropriate measures to safeguard your rights and freedoms, including the right to obtain human intervention.

Legal bases

Taking into account points A and B, we depend on the fulfillment of a contract: The use of your data may be necessary to perform the contract you have with us. For example, if you use our services to make a reservation online, we will use your data to fulfill our obligation to complete and manage that reservation in accordance with the contract we have with you.

Taking into account the C and H points, we depend on your legitimate interests: We may use your information for our legitimate interests, such as offering you the most suitable content on our website, social networks, email and newsletters, in order to improve and promote our products and services, and the content on our website. This is also done for administrative reasons, legal purposes and for fraud detection. When using personal data to serve our legitimate interests, we will always balance your rights and interests in protecting your information against our rights and interests.

In relation to purpose H, we also rely, where applicable, on our obligation to comply with applicable law. Where necessary under applicable law, we will obtain your consent before processing your personal data for direct marketing purposes.

If required under applicable law, we will ask for your consent. You can withdraw your consent at any time by contacting us using any of the contacts listed at the end of this Privacy Policy.

Access to users’ personal data

Serenata Hostel does not disclose to third parties any personal data of its Customers and Users, without their consent, except when necessary so that collaborators, employees, suppliers or business partners can provide a product or service or perform a function on behalf of the Serenata Hostel, or when required or permitted by law.

Serenata Hostel will take reasonable precautions to ensure that its employees or collaborators with access to personal data receive adequate training for its correct processing, with respect for this policy and legal data protection obligations. Serenata Hostel will safeguard compliance with the Personal Data Protection Act.

Information retention

We will retain your information, which may include personal data, for as long as we deem it necessary to provide you with services, comply with applicable laws, resolve disputes with any parties and, as necessary, enable us to conduct our business, including to detect and prevent fraud or other illegal activities. All personal data we retain will be subject to this Privacy Statement. If you have any questions about a specific retention period for certain types of personal data we process about you, please contact us using the means mentioned below.

Your rights and choices

We want you to have control over how we use your personal data. You can do this in the following ways:

– You can request a copy of the personal data we hold about you;
– You can inform us of any changes to your personal data, or you can ask us to correct any personal data we hold about you;
– In some situations, you can ask us to delete, block or restrict the processing of the personal data we hold about you, or object to certain ways in which we use your personal data;
– It is in some situations, you can also ask us to send the personal data you have provided to third parties.

Where we use your personal data with your consent, you have the right to withdraw your permission at any time, subject to applicable law. Furthermore, wherever we process your personal data based on legitimate or public interests, you have the right to object to the use of your personal data at any time, subject to applicable law.

We rely on you to ensure that your personal data is complete, accurate and up to date. Please notify us immediately of any changes or incorrect information in your personal details by contacting We will handle your order in accordance with the laws in force.

Questions or Complaints

If you have any questions or concerns about how we process your personal data, or want to exercise any of the rights you have under this notice, please contact us at You can also contact your local data protection authority with any queries or complaints.